There are many providers on the
market and they all bring something different to th Skype Database e table. There is not a one size fits all solution here, it really depends on what you’re looking to achieve. What To Look For in a Bot Provider Here are a few things to look for in your bot provider: Provider Involvement If you’re not a technology company with a dicat team task to solve the problem with a bot, I strongly recommend working with a provider that will be very hands-on.
This may seem expensive but spen
ding months on a project that you end up killing The winning team of the first Sumamos League is much more costly. Niche Provider This is not a requirement, but I strongly recommend you work with a provider that has domain expertise for many reasons. They will have the niche integrations you ne, have solv similar problems for another customer, understand your users better, and you may even benefit from using an AI model that was heavily train with data from your industry.
Fast Time to Market If you can fi
nd out how quickly they launch bots, this will be valuable because it means your time to value will be faster. If they say it’s a six-plus month process, to me that’s a r flag because you’re likely falling into a build trap and not focusing on delivering immiate value to your customers.
There’s so much more to cover, but thi
s will be a great starting point for you and your team. Jacob Molina Jacob Molina is Product Manager at Botco.ai, a startup applying breakthroug
hs in AI and NLP to automate mar
keting over conversational channels. He identifies, prioritizes, and advocates for the problems that customers care the most about and then partners with cross-functional teams to deliver solutions that create business and customer value.
