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Privacy / Cookies / Advertise Contact Center Pipeline BlogContact Center Pipeline Blog Verint CX Automation BLOG TOP INSIDE THE ISSUE MAGAZINE ABOUT Understanding GigCX FROM THE APRIL ISSUE By BRENDAN READ -Sep , Understanding GigCX There have been considerable conversations about the Gig Economy and gig working i.e., freelance, on-demand, over the past few years.
But what is gig about for contact centers?
And what is its benefits and challenges? Roger Beadle One of the models that is emerging is GigCX (gig customer experience). To find out more about it we recently had a conversation with Roger Beadle, CEO and co-founder of GigCX platform supplier Limitless. Q. What is GigCX? A: Just as gig has transform transportation, food delivery, and goods delivery, GigCX, a term my company coin in , is changing the way businesses provide service for the better.
s for deploying a gig-bas crowd of people
to provide support across the entire customer lifecycle. Recogniz as one of the next big developments in customer experience by McKinsey & Company in its report titl “an on-demand revolution in customer-experience operations,” GigCX offers companies a more flexible, scalable, and affordable model for CX.