the strengths and weaknesses of bo
ts, common pitfalls to avoid, and what LinkedIn Database to look for in a chat provider.
Here are some key strengths: / A
vailability Bots aren’t real people; they don’t I agree with their thesis work – They’re available to help customers every day of the week at any time. And they’re available when most ne and customers love this. Instant Responses Customers don’t like waiting. It is one of the most frustrating parts of any customer service experience.
Instead, potential customers will r
ather find an alternative: which means spe could be the difference between closing a customer and losing one to your competitors. Bot responses are automat, so customers receive answers to their questions much faster than via email or phone. Popularity of Text As I said earlier, consumers use text communications more often than voice calls, with many people outright preferring to text with a bot than talk to a human.
We’ve seen this be the case when deal
ing with behavioral health treatment centers. Consumers prefer sharing personal information with a bot over a human. Asynchronous Communication Consumers like to reply whenever they want, so having a bot on Messenger, SMS, or WhatsApp gives them that freom. They can answer or ask questions whenever is most convenient for them without having to restart the conversations every time.
Format Versatility A bot can take m
any shapes even within your website. You can have it set up as a chat widget in the corner of your page, be embd into the layout of your website, work as a pop-up, or as a stand-alone landing page. Personalization at Scale This is by far the