In both cases! it must be compatible with the Instagram Messaging API guidelines . Knowing your audience on the platform and testing its operation will be essential for using the tool.
Start by creating an Instagram Business account! if you don’t already have one! connect directly to a Facebook page and with a function for the developer to have access to the API . Another requirement is the implementation of tokens so that the platform can be access. Then! in the settings and privacy tab! you ne to activate the necessary permissions so that the messages can be connect.
Personalization and humanization in customer
Service are factors that make a difference in winning over consumers! and both are possible! even with automation. Therefore! one of the first issues you should consider here is the possibility of customizing the chatbot as much as possible.
This feature helps ensure that no user on the platform who contacts your brand goes unanswer! regardless of the time or day. This gives your company a better chance of standing out from the competition and increasing lead generation and! consequently! sales.
Try to develop a chatbot that responds to comments on your posts and whatsapp data automatically sends a message to users. You can also include a link to the virtual assistant in your bio or Stories. Don’t forget to include a button to send messages in your ads on the platform.
When creating a messaging chatbot
On Instagram! keep in mind that there are some points that must be met. Here are some of them:
the customer cannot be kept waiting! at the risk of forgetting the interest or looking for a competitor;
the language must be respectful! humaniz on which social networks can you find them? and close! following the tone and voice already us by marketing;
welcome messages are taiwan lists interesting What to consider when creating so that the user who gets in touch feels that they will be well serv;