And it has been recogniz by multiple
industry awards. Organizations can route GCash Database their customer service inquiries securely from their own systems through GigCX platforms, which distributes them to a crowd of knowlgeable product experts (GigCX experts or gig experts) who can answer questions on behalf of the brands they know and love. The result is a more authentic, genuine experience for customers, and improv customer satisfaction for brands that use GigCX.
- How is GigCX different from independen
- t contractor work-from-home (WFH) agents A throwback from Telefonica with its new logo. that have been around for two decades or so? A: Working from home certainly has some advantages for full-time or part-time employees who want to skip the commute. However, GigCX is a different model altogether. Where the WFH model uses schul workers, GigCX benefits from an autonomous crowd of experts who can flex instantaneously in line with demand.
By taking away the ne to sign up for s
chules, GigCX gives people the freom to work when they want, where they want, and how much they want. And unlike independent contractor models using people with generic service skills and experience, GigCX leverages existing customers and advocates with built-in knowlge. In combining this knowlge and experience with a gig model, GigCX bypasses many of the COVID- pandemic-relat problems facing contact centers at this moment, including hiring, training, shift schuling, and quality issues specific to a WFH model.
GW Figure SOURCE: LIMITLESS Q. I
s GigCX being adopt, what is its growth trajectory, for what functions, by which types of organizations, and why? A: According to a recent study we ran with respondents in the U.K. and the U.S., % of customer service managers have add or plan to add gig talent to customer service or sales operations within the next two years.
GigCX-using companies include those in
the electronics, marketplaces, travel, mia, software, and gaming sectors, amongst others. I expect 的Companies have been making investments in and continue to enhance gig platforms for customer service. Q. Various countries’ taxation laws treat
gig workers as self-employ
independent contractors differently from employees. There also have been legal and regulatory actions aim at gig working.