We tested HostGator’s refund policy. We’re happy to report that we received a full refund, even though we chose the cheapest plan.
HostGator has been providing a variety of hosting packages since 2002. It has grown into one of the leading hosting providers worldwide, with nearly a million customers.
Cancel Your HostGator
Maybe you signed up and found it wasn’t perfect for your needs. Maybe you’re tired of the upsells, or you want faster customer service. You might want to consider Hostinger or one of our other recommended alternatives .
Whatever the case, this article will guide you step by step through the process of canceling your account and getting your money back.
Account and Get a Refund
- Go to the control panel and fill out the cancellation form.
- Add a comment in the Additional Comments box to request your refund.
- Click Submit.
- On the next screen, tap No Thanks, Cancel My Account.
- You should receive your refund within two weeks (possibly sooner).
My Experience With Canceling HostGator
HostGator offers a 45-day money-back guarantee (the industry standard is 30 days). This means you can purchase a hosting package, try it out, and get a full refund if you cancel within the specified period.
Please note that the refund policy is only available to new customers . If you have cancelled a previous purchase, you will not receive a refund.
To cancel, you will need to fill out a cancellation form via the control panel . It is a very basic form, asking for your opinion and comments. It is easy to fill out and does not require you to speak to anyone from the customer service team.
Just make sure to note on the form if you are requesting a refund. I did this by adding a note in the additional comments section.
Once you hit submit, you’re given the option to speak to a representative on live chat or proceed with the cancellation. I chose the latter and a pop-up informed me that the cancellation would be completed within 24 – 72 hours.
Shortly after completing the process, I received a confirmation email stating that my refund had been processed. Although the email stated a two-week waiting period for my refund, I received it the same day.